ISO 12857-1:2013 is an international standard that outlines the guidelines for the development and implementation of effective quality management systems in organizations. It is also known as ISO 9001 and is designed to help companies improve customer satisfaction, drive continuous improvement, and achieve overall business success.
The main objective of ISO 128571:2013 is to provide a framework that helps organizations establish a systematic approach to quality management. The standard outlines a series of key elements that are essential for the development of a successful quality management system. These elements include:
1. Customer requirements: The standard emphasizes the importance of understanding and meeting the needs of the customer. This involves identifying and understanding the specific requirements of the customer, as well as ensuring that the products or services being developed meet those requirements.
2. Process management: The standard also emphasizes the importance of managing processes effectively. This involves establishing clear processes and procedures for the development and implementation of quality management activities.
3. Continuous improvement: The standard encourages organizations to continuously improve their quality management systems. This involves identifying areas for improvement and implementing processes to address those areas.
4. Documentation: The standard also emphasizes the importance of documenting quality management activities. This involves creating clear and concise documents that summarize the organization's quality management system.
ISO 128571:2013 provides a comprehensive guide for organizations on how to develop and implement a quality management system that meets the needs of the customer and helps the organization continuously improve its processes and documentation. By following the principles outlined in this standard, companies can enhance customer satisfaction, drive continuous improvement, and achieve overall business success.
Nina She